The evolution of WiFi standards every few years has failed to address users’ primary concerns, namely reliable WiFi with decent speeds and uninterrupted connectivity. To gain insights into user satisfaction and efforts to improve WiFi experiences, we conducted an extensive survey in the US, involving 1682 WiFi consumers.
Minimal Boost with WiFi 6
While theoretical WiFi speeds have skyrocketed from 600 Mbps in WiFi 4 to 9.6 Gbps in WiFi 6, the transition from WiFi 5 to WiFi 6 has brought about minimal improvement, especially for users already on WiFi 5. Surprisingly, approximately 50% of users express satisfaction across all WiFi standards, with WiFi 6 only showing a marginal 10% improvement.
Broadband Internet Experience
Around 30% of end-users continue to be dissatisfied with WiFi performance, highlighting the persistent issue. Despite the introduction of WiFi 6, there has been only a slight improvement (10%) in satisfaction levels.
Reliability of WiFi
Interestingly, WiFi reliability remains relatively unchanged across various WiFi standards. The introduction of WiFi 6 does not seem to have significantly impacted the reliability of WiFi connections.
Download Speed vs. Signal Strength
Unsurprisingly, poor signal strength has a direct impact on download speeds. It is crucial to optimize the location of the WiFi router to ensure a stable signal.
WiFi Router Location Optimization
The survey shows that a significant majority of end-users (67-73%) actively optimize the location of their WiFi routers to achieve a robust signal.
- The location of the WiFi router plays a crucial role in determining signal strength and overall WiFi experience.
- Consumers are actively taking steps to optimize the location of their WiFi routers to attain stable connectivity.
- The upgrade cycle for WiFi routers is swift in the US, with 77% of users upgrading their routers within the last two years.
- WiFi router ownership is predominantly in the hands of ISPs, indicating limited availability of WiFi 6 routers in the market.
- Despite efforts, the new WiFi standards have not made a substantial impact on end-user satisfaction. Nearly half of the users remain unsatisfied with WiFi performance.
In conclusion, US consumers are proactive in optimizing their WiFi router locations and upgrading to the latest devices. However, the anticipated improvement in user satisfaction with the introduction of new WiFi standards is yet to be realized, underscoring the persistent challenges in delivering a consistently satisfying WiFi experience.